Getting Help
Getting Help
Here's what you need to know if you have an issue with your We Sparkle tools.
Create a Help Ticket:
The quickest way to get help is to create a help ticket. Including screenshots or recordings, letting us know what browser you're using, and including as much information about your issue will help us help you as quickly as possible.
Response Time
You can expect a response within 24 hours during typical business hours.
Fixing Stuff
We make every attempt to resolve issues within 72 business hours after initial request. We know that entrepreneurs don't always have "typical" schedules so if it's a critical issue or bug, we do our best to address it sooner, and keep you in the loop along the way.
We make every attempt to resolve issues within 72 business hours after initial request. We know that entrepreneurs don't always have "typical" schedules so if it's a critical issue or bug, we do our best to address it sooner, and keep you in the loop along the way.
Business Hours
Monday through Friday, 9 am to 5 pm Central
Monday through Friday, 9 am to 5 pm Central
Knowledge Base
We update our knowledge base full of helpful tips and how-to notes on an ongoing basis. Check it out to see if it can help you answer your question.
We update our knowledge base full of helpful tips and how-to notes on an ongoing basis. Check it out to see if it can help you answer your question.
Know that while we have a very small-but-mighty team, customers are our priority. We do everything we can to help you, as quickly as we can within our capacity. Thanks for being part of our community!
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